IT support your American business can actually rely on.
Remote helpdesk, Microsoft 365, cybersecurity and hardware for businesses in all 50 states — one accountable partner, transparent pricing, and real engineers awake around the clock across Florida, the UK and South Africa.
The MSP that does the opposite of the rest
Surveys show most small businesses regret their IT provider — usually over slow responses, surprise invoices and contracts they can’t escape. We built Britannia IT USA to remove all three.
No hidden fees, ever
Most MSPs hide pricing behind a sales call and bury setup costs. Ours is on the website: from $35/user, billed monthly, nothing buried in the small print.
Answered, not queued
Tickets sitting for hours cost you billable time. Our follow-the-sun engineers are already at their desks — we target a 15-minute response, day or night.
No long lock-in
Long contracts trap you with underperformers. We keep agreements flexible and earn your renewal with service — not legal clauses.
Services that keep American teams working
From the daily helpdesk to enterprise-grade security, we run it all so you can run your business.
Remote IT Helpdesk
24/7 helpdesk from $35/user — fast, friendly, follow-the-sun.
ExploreMicrosoft 365 Management
Licensing, migration, security and day-to-day admin done right.
ExploreCybersecurity & Backup
Acronis Cyber Protect — backup, recovery and EDR, built in.
ExploreHardware Procurement
The right kit, sourced, configured and shipped — at fair prices.
ExploreReal engineers, awake when you are
When a US business sleeps, our UK and South Africa teams are mid-shift. When they clock off, Florida picks up. That hand-off is why we can promise genuine 24/7 cover without farming your tickets out to a call centre.
- One shared system and one set of standards across all three regions
- Overnight monitoring and patching while your team rests
- Security incidents triaged the moment they happen — not at 9am
- English-speaking engineers who own your ticket end to end
One IT partner for your whole team — in all 50 states
Wherever your people work — a single Florida office, a handful of remote hires, or sites spread across the country — we support them as one team, on one plan, at one transparent price.
- Nationwide remote support — full helpdesk, Microsoft 365 and security for staff anywhere in the US
- On-site when it counts — engineers on the ground from our Orlando, Florida HQ, plus a trusted partner network for hands-on work elsewhere
- HIPAA-aware by default — security and backup built for healthcare and regulated data, wherever you operate
Why businesses switch to us
- Transparent per-user pricing instead of opaque packages
- Around-the-clock cover from three time zones
- Acronis backup & ransomware protection included on managed plans
- Microsoft 365 licences you actually own and control
- One partner for helpdesk, security and hardware
British to the core — cheering America on at 250
Let’s be honest: the last time Britain ran things over here, it didn’t end well for us. Two and a half centuries on, we’re back — armed with nothing more dangerous than genuinely excellent IT support.
Britannia was built in the UK on a simple promise: reliable, no-nonsense technology and straight answers. We’ve brought that same British engineering discipline to American business — minus the tea taxes, and with all the speed and flexibility you expect on this side of the Atlantic. Best of friends since 1776, give or take a revolution.
Founded by Alex and Justin
Britannia’s founders, Alex and Justin, still set the standard for every ticket — hands-on, plain-speaking and genuinely invested in keeping your business running. Call us and you’re dealing with a company that answers to its founders, not a faceless call centre.
- Founder-led service, not a franchise
- A decade-plus of British managed-IT heritage
- Real accountability — names, not ticket numbers
Support people actually rave about
Representative of the feedback we’re built to earn — transparent, responsive and genuinely around the clock.
“They actually pick up — day or night. A server alert at 2am was fixed before our team logged on. That’s the difference real 24/7 makes.”
“Finally an IT company that puts its prices on the website. No surprise invoices, no games — just support that works.”
“They migrated our Microsoft 365 over a weekend with zero lost email and locked it down properly. Seamless.”
Trusted by growing teams across Florida and beyond
Straight answers, no sales fog
How much does managed IT support cost?
Our remote IT helpdesk starts at $35 per user, per month, billed transparently with no setup fees and no long lock-in contracts. Fully managed plans that add Acronis cybersecurity, backup and patching start at $79 per user. You always know exactly what you’re paying for — see our pricing page for the full breakdown.
Do you only work with businesses in Lake Nona and Orlando?
No. Lake Nona, Florida is our US home and where our on-site engineers are based, but we deliver remote IT support to businesses in all 50 states. Because our teams span Florida, the UK and South Africa, we cover every US time zone around the clock.
What makes Britannia IT different from other Orlando MSPs?
Three things most providers won’t give you: published, flat pricing (no hidden fees), genuine 24/7 coverage from real engineers on three continents rather than an after-hours answering service, and no multi-year lock-in. We earn your business every month.
How fast will someone respond when I raise a ticket?
We target a 15-minute response on urgent issues, any time of day or night. Our follow-the-sun model means a real engineer is already awake and working when you reach out — there’s no waiting for a US office to open.
Can you manage our Microsoft 365 and security too?
Yes. We handle Microsoft 365 licensing and administration, hardware procurement, and a full security stack powered by Acronis Cyber Protect — backup, disaster recovery and EDR in one. It’s one accountable partner for your whole IT estate.
Ready for IT that just works?
Tell us how many people you support and we’ll send a fixed monthly quote within one business day — no pressure, no jargon, no surprise fees.